“Man is not made for defeat. A man can be destroyed but not defeated.” — Ernest Hemingway, The Old Man and the Sea (1952) I was midway...

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” — Will Durant (summarizing Aristotle) Simple premise: make...

Have We Become Too Accepting of Poor Service? Recently, I had an experience at a café that left me pondering the state of customer...